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FAQs
| GENERAL |
How do I get Sales and Product Support from RateToRate? Go through our FAQ's section first. You will also find valuable information under theand the Shipping and Returns section.You may also contact us by any one of the following methods:
Click on Live Help for an interactive chat sessionSend Us an e-mail You can also call us at : Phone : +91 11 41606161 |
| PRODUCTS |
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What is your pricing policy? How do I know if a product is available? I wish to write a review on a Product. How do I do so? |
| SECURITY |
Is it safe to transact through Credit Card at ratetorate.in? ratetorate.in uses ccavenue's payment gateway which ensures safe and secure transaction. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). Shopping online with a debit card/netbanking at ratetorate.in is safer than using a credit card at an off line establishment because we do not retain your credit card information. You can be assured that ratetorate.in offers you the highest standards of security currently available on the web so as to ensure that your shopping experience is private, safe and secure. You need not worry about your card information because your bank will authorize the transaction directly without any information passing through us.
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| ORDERS |
How do I place an Order? 1. Select the product that you would like to buy. 2. Click on the Add to Cart image 3. If you need to add more products then click on "Continue Shopping" 4. After you are done with adding products, click on "Check Out" 5. If you are a returning customer just enter your user name and password. 6. If you are a new customer, skip the step above and instead enter your name, address and other details and click "Next" 7. Click Next Again 8. Select your payment method and click Next 9. If you picked the Debit Card /Net Banking option it will take you to the Payment gateway website to complete your order. 10. If you had picked one of the other payment methods, then the process is complete, now just make your payment by the method selected. You can place your order online on our website Or you may call us: Phone : +91 11 41606161 for any assistance. How do I cancel an order? How can I follow up on the order? How do I obtain a copy of my invoice? What should I do if I get something else instead of my Order?
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| YOUR ACCOUNT |
How do I change my password? Log in to ratetorate.in using your username and password. Next click on My Account option on the top black bar. From here you can change your password. How do I change my personal information? Log in to ratetorate.in using your username and password. Next click on My Account option on the top black bar. From here you can change your password. I have lost my password, how do I retrieve it? Click on the Lost Password icon next to the Login Form and your password will be e-mailed to you. What do I do if I have forgotten the User Id? In most cases your user id is the same as your e-mail id. If that is not the case then get in touch with us and we shall help locate it. |
| DELIVERY |
What Cities do you deliver to? We use a variety of logistic companies that deliver to virtually most parts of the country. Occasionally we will find a city that is not served by the logistic companies. In such situations we can usually send your package by Indian Postal Service. How long will it take for me to get delivery? Most orders are dispatched within 24 hours. Delivery time will vary based on your location. Most packages get delivered within 2-4 days. How do I track the exact delivery status? Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. The package can be tracked on the courier company's web site. During what hours of the day can I expect delivery? Deliveries are made during office hours 2pm to 8pm. What happens if I am not at my delivery address at the time of delivery? The courier will leave you a delivery card for you to contact them in order to re-arrange delivery. Do I have to sign for the parcel personally, or can someone else sign for it? People in your household can sign for the parcel but they will be asked for some proof of identification. What is Octroi and who pays for it? Octroi is a tax collected by the Government for goods entering in the metros city limits. An Octroi charge has to be borne by the buyer. Such a charge will be collected on delivery by the courier person. Please note not all cities have such a charge. What is the Shipping Charge? Most of products have Free Shipping. Products having Free Shipping are identified as such with the Free Shipping image in the product description. Free shipping is not applicable for deliveries outside of India. For the items that have a shipping charge, it varies with the weight and type of product. The shipping charge of a product if any is displayed during the check out process. |
| PAYMENT |
What payment options do you offer? All payment options offered are listed below. I have placed an order. How do I change the payment method? Kindly send us an e-mail and we will do the needful. I am facing a problem with your payment gateway, what do I do? Kindly try again later or choose a different payment option. Can I pay using Net Banking from any bank? We provide a Net Banking gateway for the following Banks: ICICI Bank HDFC Bank Yes Bank Axis Bank Citibank IDBI Bank Centurion Bank of Punjab Bank of India Further you can do a direct transfer into our account from ANY BANK that offers on-line banking facility for Funds Transfer How do I get a refund on an order that got cancelled? If you paid by credit card we will put a credit back on to your account. If you paid by cheque / COD or Net Banking we will issue you a cheque. How do I redeem a ratetorate.in Gift Coupon? During the check out process you will be asked to enter the coupon code. After you do that the total amount due will reduce by the coupon amount. I have already sent the Payment for my Order? Have you received it? As soon as we receive your payment, a mail will be sent to you acknowledging receipt of your payment. I tried to pay for the same order twice. Will I get charged twice? No you will only get charged once. If by any chance it did get charged twice, it will be refunded. |
